Refund policy

We want you to love your Seyona jelly. If something isn't right, here's how returns work.

30-day returns

You can return any product bought from seyona.co within 30 days of delivery for a full refund. To qualify, the product must be unopened, unused, in its original packaging and in the same condition you received it, with the safety seal intact.

How to start a return

  • Email us at hello@seyona.co with your order number and the reason for your return.
  • We'll reply with the return address and instructions. Please don't send items back without contacting us first, as returns sent without approval can't be processed.

Return shipping costs

Customers are responsible for return shipping costs. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit. Original shipping charges are not refundable.

If your order arrived damaged or defective, or we sent you the wrong item, we'll cover the cost of fixing it. See below.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us at hello@seyona.co within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, at no cost to you.

Non-returnable items

  • Products that have been opened, used or had the safety seal removed (for hygiene and safety reasons).
  • Items returned more than 30 days after delivery.
  • Free gifts and promotional items, unless returned with the full order they came with.

Refunds

Once your return arrives at our warehouse, we'll inspect it and email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post the refund to your account.

If you received free gift jars with a bundle and return part of that order, the refund is based on the price you actually paid for the items returned.

Subscriptions

You can skip, pause or cancel your subscription anytime from Manage Subscription before your next billing date. Subscription orders that have already shipped follow the same 30-day return policy above.

Exchanges

We currently offer one product. If you received a damaged or wrong item, we'll replace it free of charge as described above.

Questions

Reach our customer support team anytime at hello@seyona.co. We reply within 24 hours, Monday to Friday.